KivoAI

Acceptable Use Policy

Last Modified: January 17, 2026

Introduction

This Acceptable Use Policy (“AUP”) governs your use of KivoAI's services, including any communications sent through our platform. You must comply with this AUP, our Terms of Service, and all applicable laws.

We may update this AUP at any time by posting a revised version on our website. Your continued use of our Services after changes are posted constitutes acceptance of the updated AUP.

You are fully responsible and liable for all use of our Services by you and your authorized users, including compliance with all applicable laws and this AUP.

Prohibited Content

You may not use our Services to transmit, store, or send any content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Violates any law or regulation
  • Infringes intellectual property rights of any third party
  • Contains spam or unsolicited bulk messages
  • Is fraudulent, deceptive, or misleading
  • Contains malware, viruses, or harmful code
  • Promotes violence, discrimination, or hatred
  • Contains profane, obscene, or sexually explicit material
  • Involves illegal substances or activities
  • Exploits or harms minors
  • Violates privacy rights of others
  • Impersonates any person or entity

User Responsibilities for Communications

KivoAI does not send emails on your behalf. You send emails directly through your own email provider (Gmail, Outlook, Zoho Mail). KivoAI only analyzes your communications and suggests follow-up actions.

You are solely responsible for ensuring that any communications you send comply with all applicable laws and regulations in your jurisdiction, including but not limited to anti-spam laws, privacy laws, and professional regulations applicable to your industry.

Consent and Contact Management

You must:

  • Have appropriate legal basis for managing and communicating with the contacts in your account
  • Respect your contacts' communication preferences and privacy rights
  • Honor opt-out requests from your contacts
  • Not use purchased, rented, or scraped contact lists
  • Comply with all applicable privacy and data protection laws

Prohibited Activities

You may not:

  • Use the Services for any illegal purpose
  • Violate any applicable laws or regulations
  • Harvest or collect data without proper authorization
  • Violate the privacy rights of others
  • Impersonate others or misrepresent your identity or affiliation
  • Attempt to circumvent any security measures or access controls
  • Abuse, harass, threaten, or intimidate others
  • Engage in fraudulent or deceptive practices

Security and Network Prohibitions

You may not:

  • Attempt to gain unauthorized access to our Services or systems
  • Interfere with or disrupt the Services or servers
  • Introduce viruses, malware, or harmful code
  • Use automated tools to scrape or copy content from our Services
  • Reverse engineer or decompile our software
  • Probe, scan, or test vulnerabilities of our systems
  • Bypass security measures or authentication
  • Overload or attempt to disable our infrastructure

Data Privacy and Protection

You must:

  • Comply with all applicable data protection and privacy laws
  • Obtain necessary consents for collecting and processing contact data
  • Provide appropriate privacy notices to your contacts
  • Protect the security and confidentiality of contact data
  • Not upload sensitive personal information (SSN, health data, financial data, children's data)
  • Respect your contacts' privacy rights
  • Respond to data subject requests (access, deletion, etc.) as required by law

AI-Generated Content Responsibilities

When using AI-generated content:

  • You must review and approve all AI-generated messages before sending
  • You are responsible for the accuracy and appropriateness of all content sent
  • You must comply with any applicable laws requiring disclosure of AI-generated content
  • You may not use AI features to generate prohibited content
  • You remain liable for all messages sent through the Services, including AI-generated content

Monitoring and Enforcement

We reserve the right to monitor use of our Services to ensure compliance with this AUP. We may investigate suspected violations and take appropriate action, including:

  • Warning users of potential violations
  • Suspending or limiting access to the Services
  • Terminating accounts
  • Removing or blocking prohibited content
  • Reporting violations to law enforcement
  • Taking legal action

We are not obligated to monitor use of the Services, and you remain solely responsible for your compliance with this AUP.

Reporting Violations

If you become aware of any violation of this AUP, please report it immediately to info@getkivoai.com. You agree to cooperate with any investigation of suspected violations.

Consequences of Violations

Violations of this AUP may result in immediate suspension or termination of your account without refund. You will remain liable for any damages, fines, or legal fees resulting from your violations. This includes fines imposed by email service providers or regulatory authorities.

Contact Us

For questions about this Acceptable Use Policy, please contact us at:

Email: info@getkivoai.com